Ensign's Managed Service

Our managed service provides business critical support - tailor service levels to your exact requirements. Trust Ensign....a safe pair of hands.

Ensign offers 4 levels of service from standard level 1 to fully managed service level 4. We can also offer tailored support packages.

	Service Levels
	1	2	3	4
Ensign Support Desk
1st line telephone support	X	X	X	X
Fault and repair analysis	X	X	X	X
Next day like-for-like swap-out		X	X	X
Repair of wireless mobile and network device
Repair of faulty devices and return to customer	X
Repairs covered by contract:
- Except physical damage		X
- Including 2.5% of contracted installed base physically damaged			X
- Including 5% of contracted installed base physically damaged				X
Carriage cost:
All carriage invoiced monthly to the customer	X
Includes 2.5% of the monthly carriage cost for contracted equipment		X
Includes 5% of the monthly carriage cost for contracted equipment			X
Includes 10% of the monthly carriage cost for contracted equipment				X
Asset Tracking
Asset tracking of contracted installed base	X	X	X	X
On-site wireless networking support
Next working day / 8 hour fix (excludes all UK public and bank holidays)		X
Next working day / 6 hour fix (excludes all UK public and bank holidays)			X
24 hours a day, 7 days a week with 6 hour response / 4 hour fix (includes all UK public and bank holidays except Christmas & Boxing Day)				X
Health Checks
On site health checks of a pre-determined number of sites			X	X
Remote Management
Remote wireless management support service	X	X	X	X