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Cirrus Contact Centre Solutions

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Looking for a smart contact centre solution?

 

As an award-winning provider, Cirrus is the smart choice for omni-channel cloud contact centre solutions, and it collaborates perfectly with our chosen VoIP partner Gamma. Cirrus works on top of Gamma’s SIP solution to offer the ultimate system for your contact centre workers to manage voice, SMS, chat, email and social media communications from your customers.

With an effortless interface, Cirrus is easy to use for call centre agents, supervisors and managers. Everything can be managed from one system, saving you time from swapping across various platforms such as Facebook, Twitter and E-mail. 

Cirrus is a cloud contact centre solution for the modern age, just look at how many channels it can bring together: 

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Smart AI

Tired of bad publicity on social media? Never miss out on resolving an issue for an unhappy customer, whether they have mentioned you or not - Cirrus’ smart monitoring system can instantly alert you to any negative mentions of your brand, so you can turn unhappy Instagram posters into loyal brand ambassadors. 

Not only that but Cirrus’ AI chatbots can help you identify the most urgent call queries. Push emergency calls to the front of the queue, and send specific queries to the best expert to deal with them without the traditional stress of middlemen.

Cirrus’ constantly updating and developing AI is managed by a team of Artificial Intelligence experts, who are passionate about creating a conversational, resolutory, lead generating bot!

Having an AI bot on your team means your contact centre is covered 24/7, and any simple queries can be handled without the need to speak to a human, freeing up your advisors to deal with more important queries. 

Cirrus’ smart AI bot CAI has been proven to reduce contact volumes by 50% and reduce call handling time by 25%!

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Respond to Reviews

Cirrus works with TrustPilot, App Store Reviews and YouTube so you can quickly engage with product reviews. Never let a conversation go under your radar again.

 

Everyone’s on The Same Page

Cirrus’ interface includes the opportunity for you to place customer service guides, product specs, GDPR guides and other important documents at the fingertips of your customer service advisors. They’ll be able to resolve issues quicker and more independently, saving your business money and time, and most importantly, getting those contact centre wait times right down!

 

Analyze and Improve

Supervisors and managers who use Cirrus have all the data they need to optimise the contact centre process on one simple dashboard. Easily monitor average call times, identify problems before standards slip, analyze each agent independently for productive personal development.

Cirrus’ built in AI goes one step further than traditional analytics, voice recognition can identify negative words and voices to identify calls that were not resolved positively, these can then be flagged as a recording for training purposes. 

 

99.999% Uptime Guarantee

Uptime is so important to contact centres, when it’s most crucial, your customers should always be able to get in touch. Forget about unreliable systems, with Cirrus and Gamma you won’t need to think about the worst case scenario.

 

Easy To Use Contact Centre Solution

Don’t waste time training staff on complicated new systems, Cirrus is user intuitive naturally; 85% of users needed only 30 minutes to train their advisors.

The best in their field

Cirrus with Gamma

Gamma is our exclusive VoIP partner - we don’t recommend anyone else.

Gamma works seamlessly with Cirrus, both the best in their field. 

Cirrus provides the contact centre overlay for Gamma’s Horizon Collaborate, the perfect product for instant messaging, voice, video, document, desktop and app sharing.

Can Cirrus help your business save money and improve your customer satisfaction ratings? We know it can! Talk to us today, our experts are excited to introduce you to the future of call centres.

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