Retail

Retail Solutions
 

Improve customer satisfaction and increase loyalty and sales with our advanced retail solutions.

Retail Image


 

The Challenge:

To survive in today’s digital era, innovation is key. With the high street continuing to move online, 2019 saw 12% of all UK high street outlets vacant. Customers’ expectations are higher than ever, and it has never been more important for retail to maintain relevance, improve customer satisfaction, and provide customers with the digital access they demand.

In the age of the modern-buyer, consumer behaviours are changing:

  • 1 in 3 customers will leave a brand
    after a single poor experience
  • Customers will pay up to 18% more
    for great customer experience
  • Impulsive purchases increase 49%
    with personalised experiences
  • Customer experience is recognised
    at the #no1 brand differentiator 

The Solution:

 

A blend of the right connectivity tools unique to you and your business. These tools give you access to rich data, enabling you to make informed business decisions to drive staff performance, improve customer satisfaction, and ultimately increase your profitability. Our solutions allow you to engage with your customers, streamline your point of sale and inventory management processes, and offer scanning and data capture technologies.

Why Ensign:

 

We understand the challenges you face in this ever-changing environment. Over the past 30 years, we have helped many of the UK’s leading retailers to achieve their business goals, utilising solutions from customer location-based analytics, inventory tracking, social media login and push marketing, to employee performance tracking and mobile EPOS. Ensign can implement a bespoke retail solution based solely on your needs as a business.

Proud to Work With

Investing heavily in new distribution, logistics and staffing initiatives, Sainsbury's approached Ensign to provide wireless LAN infrastructures to hundreds of Sainsbury’s stores across the British Isles.

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In order to meet increasing product demand, JLR’s UK parts distribution operation was moved to Liverpool, with plans to operate out of a new 400,000 sq ft site on the Phoenix Industrial Estate at Ellesmere Port.

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