Retail

Retail Solutions
 

We design and deliver advanced retail solutions that improve customer satisfaction and increase loyalty and sales.

Retail Image


 

The Challenge:

Survival in the digital era has become more challenging than ever, standing still is not an option. With the high street continuing to move online, 2019 saw 12% of all UK high street outlets vacant. Maintaining relevance, improving customer satisfaction and providing customers with the access they demand is essential.

  • 1 in 3 customers will leave a brand
    after a single poor experience
  • Customers will pay up to 18% more
    for great customer experience
  • Impulsive purchases increase 49%
    with personalised experiences
  • Customer experience is recognised
    at the #no1 brand differentiator 

The Solution:

The solution is based on a blend of the right connectivity tools, enabling access to rich data enabling informed business decisions to be made – driving staff performance, customer satisfaction/loyalty, and ultimately increased retailer profitability. Ensign recognise the pains and challenges faced by modern retailers. Our solutions overcome retailer challenges, from connectivity solutions allowing your business to operate, through to wireless network infrastructure enabling you to communicate and engage with your customers, through to scanning and data capture technologies, speeding up your point of sale and inventory management processes.

Why Ensign:

We understand your environment. We have worked with many of the UK’s leading retailers for over 30 years and have vast experience and expertise which will help your business to achieve its goals.

With solutions from customer location-based analytics, inventory tracking, social media login and push marketing, to employee performance tracking, mobile EPOS, reduced shrinkage and improved margins, Ensign have helped retailers of all sizes to achieve their objectives.

Proud to Work With

Investing heavily in new distribution, logistics and staffing initiatives, Sainsbury's approached Ensign to provide wireless LAN infrastructures to hundreds of Sainsbury’s stores across the British Isles.

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In order to meet increasing product demand, JLR’s UK parts distribution operation was moved to Liverpool, with plans to operate out of a new 400,000 sq ft site on the Phoenix Industrial Estate at Ellesmere Port.

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