SILVER Managed Service

Silver MS
SILVER MANAGED SERVICE

rapid response for unforeseen hardware emergencies

 

Sometimes you experience network hardware and endpoint hardware issues which can cause severe business disruption;
when this occurs you need an experienced IT infrastructure partner who can react quickly, ensuring business continuity to
get your business productivity and efficiencies back on track.

 

 

Managed Service
Hardware Maintenance


With Ensign’s SILVER Managed Service, you will have a dedicated infrastructure partner to maintain and support your hardware.

Our silver support includes a reactive next day break-fix, including: 

Incoming Services | Routing + Switching
LAN Infrastructure | Access Points
        Point to Point Wireless | Controllers
Mobile Computers | Mobile Printers | Barcode Scanners

 

 

Network Diagnostics
Remote Support & Diagnostics


In some instances, your issue can be resolved with specialist support from one
of our experienced help-desk agents. This can speed up the remediation process,
saving you valuable time and effort.

Fault Find | Troubleshoot | Configuration

Our agents can also provide network diagnosis support, checking configuration and performance, allowing us to
pre-emptively make any necessary improvements to ensure your infrastructure is operating at optimum levels.

 

Held Desk Support Agent
Response


Ensign’s Silver Managed Service offers you three flexible support options to suit your personal requirement, so whatever you need we have your solution.

1) Monday – Friday

9am – 5pm | excluding bank holidays    
4 hour response | next day fix
 

2) Monday – Saturday 

7am – 7pm | including bank holidays
2 hour response | 8 hour fix


3) Monday – Sunday

24 hours | including bank holidays
1 hour response | 4 hour fix

Download our Solution Overview

Proud to Work With

Investing heavily in new distribution, logistics and staffing initiatives, Sainsbury's approached Ensign to provide wireless LAN infrastructures to hundreds of Sainsbury’s stores across the British Isles.

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In order to meet increasing product demand, JLR’s UK parts distribution operation was moved to Liverpool, with plans to operate out of a new 400,000 sq ft site on the Phoenix Industrial Estate at Ellesmere Port.

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