Silver Managed Service for Reactive Maintenance
a rapid response service for unforeseen hardware emergencies
Sometimes you experience network hardware and endpoint hardware issues which can cause severe business disruption; when this occurs you need an experienced IT infrastructure partner who can react quickly, ensuring business continuity to get your business productivity and efficiencies back on track
Hardware Maintenance
With Ensign’s Silver Managed Service, you will have a dedicated infrastructure partner to maintain and support your hardware. Our silver support includes a reactive next day break-fix, including:
Incoming Services
Routing + Switching
LAN Infrastructure
Access Points & P2P Links
Mobile Printers, Scanners
Remote Support & Diagnostics
In some instances, your issue can be resolved with specialist support from one of our experienced help-desk agents. This can speed up the remediation process, saving you valuable time and effort
Fault Find | Troubleshoot | Configuration
Our agents can also provide network diagnosis support, checking configuration and performance, allowing us to pre-emptively make any necessary improvements to ensure your infrastructure is operating at optimum levels
Response
Ensign’s Silver Managed Service offers you three flexible support options to suit your personal requirement, so whatever you need we have your solution.
1) Monday – Friday
9am – 5pm | exc. bank holidays
4 hour response | next day fix
2) Monday – Saturday
7am – 7pm | inc. bank holidays
2 hour response | 8 hour fix
3) Monday – Sunday
24 hours | inc. bank holidays
1 hour response | 4 hour fix
